F.A.Q.

Where are my download links?

Please email us and we will get you fresh links!

I purchased SUBLOOM; where is my license code? 

Your license code is a 16 digit number that comes with your order email as well as the download page for your order. Please  email us if you have any trouble, and we'll help !

Do your plugins run natively on M1 with the newest Mac OS?

You bet your sweet buns they do.

I bought Rubber Band Compressor through Plugin Alliance's EXT sale; where do I get my downloads? 

Please see our EXT page here for download instructions and access to your files.

I bought the original Rubber Band Compressor V1; Can I get a discount on Rubber Band Compressor V2?

Yes, absolutely! Please email us with the confirmation # from your original order, and we will get you taken care of!

My plug-ins won’t show up in my DAW

Make sure the correct plugin formats required by your DAW are installed to the correct locations. In many DAWs a Plugin Path can be set, so make sure that the correct location is scanned. If the plugin still does not load, re-download the file and try a reinstall.

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How do I install your plugins on Windows?

You will have to manually move the plugin formats into their respective folders. Common locations for each format are as follows:

VST:
C:\Program Files\VstPlugins
C:\Program Files\Steinberg\VstPlugins
C:\Program Files\Common Files\VST2
C:\Program Files\Common Files\Steinberg\VST2

VST3:
C:\Program Files\Common Files\VST3

AAX:
C:\Program Files\Common Files\Avid\Audio\Plug-Ins

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I Can't Open The Mac Installer

Just right-click that package installer and click "Open".

All of our macOS installer packages are certified and signed with an apple developer ID, but some versions of OS can still cause this pop-up message. If this occurs, simply close the installer, then right click on it, and then click 'open'. A popup may still prompt you about the error, and click "open" anyway. This will bypass Apple's error message an allow you to install your plugin.

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Where are my past orders?

You can view all past orders in your account. For security reasons, the accounts do not contain active download links, so please email us and we will get you fresh links to your downloads!

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How do I log into my account

You can log into your account by clicking here! Then enter your email and we will send you a quick login code. Enter the code from your email, and then you're IN!